Terms of Use

1. About these Terms

These Terms of Use form an agreement between you and LUCA FROST, a sole trader trading as EyeSpy.

Trading name: EyeSpy

Proprietor: LUCA FROST

Support email: lucafrost123@gmail.com

In these Terms, “EyeSpy”, “we”, “us” and “our” mean LUCA FROST trading as EyeSpy.

2. Eligibility

You must be at least 16 years old to use EyeSpy.

By using the Service, you confirm that:

• you are at least 16;
• you can legally enter into these Terms;
• information you provide is accurate; and
• your use of EyeSpy complies with applicable law.

If you use EyeSpy on behalf of a company or other organisation, you confirm that you have authority to bind that organisation.

3. What EyeSpy does

EyeSpy lets users monitor changes to supported public social-media profiles.

Depending on availability and your subscription, EyeSpy may detect:

• new follows;
• unfollows;
• follower and following-count changes;
• profile-photo changes;
• biography changes;
• public tagged posts;
• public posts or reels;
• public/private status changes; and
• summaries of detected activity.

EyeSpy works by collecting an initial baseline and comparing it with later checks.

4. Important limitations

4.1 Tracking begins from the baseline date

EyeSpy cannot reliably show changes that occurred before a profile was added and its first successful baseline was completed.

Historical information displayed by EyeSpy relates only to checks performed after tracking began unless expressly stated otherwise.

4.2 Detection times are not exact event times

A change is detected between two checks.

For example, if a profile is checked on Monday and Wednesday, EyeSpy may know that a follow occurred between those checks but not the precise minute or hour.

Times displayed in the app may refer to:

• when EyeSpy detected a change;
• when a check completed; or
• the period between the previous and current check.

They should not be interpreted as exact Instagram event timestamps unless expressly labelled as such.

4.3 Public profiles and public information

The standard EyeSpy Service is designed primarily for public profiles.

If a profile is private:

• complete follow-list monitoring may be unavailable;
• EyeSpy may be able to monitor only limited public profile information;
• full tracking may pause if a public profile becomes private; and
• EyeSpy does not promise to bypass any privacy setting.

4.4 No guarantee that a change means wrongdoing

A follow, unfollow, tag, profile change or activity-score change does not establish:

• cheating;
• romantic interest;
• dishonesty;
• harassment;
• criminal activity; or
• any other wrongdoing.

EyeSpy provides public-profile change information. You are responsible for how you interpret it.

4.5 Data may be delayed or incomplete

Social-media platforms and data providers may:

• change their systems;
• limit requests;
• return incomplete information;
• delay updates;
• remove content;
• suspend profiles;
• change usernames; or
• restrict access.

EyeSpy does not guarantee that every change will be detected or that every result will be complete or error-free.

5. No affiliation with Instagram or Meta

EyeSpy is an independent service.

EyeSpy is not:

• Instagram;
• Meta Platforms, Inc.;
• endorsed by Instagram or Meta;
• sponsored by Instagram or Meta; or
• an official Instagram analytics service.

Instagram and related names, logos and trademarks belong to their respective owners.

Your use of Instagram remains governed by Instagram’s own terms and policies.

6. Creating and protecting your EyeSpy account

You may be required to create an account using Apple, Google, email or another supported method.

You must:

• keep your EyeSpy account secure;
• not share access with unauthorised people;
• notify us promptly of suspected unauthorised access;
• provide accurate account information; and
• keep your contact information reasonably current.

You are responsible for activity performed through your account unless caused by our failure to use reasonable care and skill.

EyeSpy does not require an Instagram password for standard public tracking. Do not send Instagram credentials to us.

7. Searching for and monitoring profiles

You may search for and monitor only profiles in a lawful manner.

You acknowledge that:

• the profile may belong to someone who does not use EyeSpy;
• the profile owner may object to monitoring;
• a profile may become unavailable or private;
• EyeSpy may remove a profile following an opt-out or legal request; and
• capacity may be calculated using the profile’s follower, following or relationship counts.

Adding a profile does not give you ownership of its data or content.

We may refuse or discontinue tracking where reasonably necessary to:

• honour an objection or removal request;
• protect a child or vulnerable person;
• prevent harassment or abuse;
• comply with law;
• comply with a provider requirement;
• protect the Service; or
• address inaccurate or incomplete data.

8. Tracking capacity and plan limits

EyeSpy subscriptions may include a maximum tracking capacity.

Capacity may be based on:

• the number of Tracked Profiles;
• the combined following counts of Tracked Profiles;
• the combined follower and following counts;
• refresh frequency;
• event-history duration; or
• another limit displayed before purchase.

Capacity is normally shared across your watchlist.

For example, if your plan includes 5,000 combined-following capacity:

• one profile following 3,000 people may use 3,000 units; and
• another profile following 2,000 people may use the remaining 2,000 units.

The exact capacity and features included in your plan are shown in the app before purchase and form part of your subscription agreement.

Profile counts may change. If a profile later exceeds your available capacity, EyeSpy may:

• pause that profile;
• ask you to remove another profile;
• offer a larger plan;
• reduce the available refresh frequency; or
• provide another reasonable capacity-management option.

We will not automatically charge you for a higher plan without the authorisation required by the applicable store or payment system.

9. Subscriptions

9.1 Auto-renewal

Paid plans may be offered as auto-renewable subscriptions.

Unless cancelled, a subscription renews at the end of each billing period at the price shown by Apple at the time of renewal, subject to Apple’s rules regarding price changes and user consent.

Billing periods may include:

• weekly;
• monthly;
• annual; or
• another period shown before purchase.

9.2 Pricing

Prices:

• are displayed before you confirm payment;
• may vary by country, currency, tax and storefront;
• may change for future purchases; and
• may be subject to Apple’s subscription-price rules.

The price displayed in Apple’s purchase confirmation is the applicable price for that transaction.

9.3 Payment through Apple

Where you subscribe through Apple:

• Apple processes the payment;
• Apple manages the subscription transaction;
• Apple’s terms also apply;
• EyeSpy does not receive your complete payment-card details; and
• subscription management is available through your Apple account settings.

9.4 Cancellation

You can cancel an Apple subscription through your Apple account’s subscription settings.

Cancellation stops future renewal. Unless Apple states otherwise, you retain access until the end of the period already paid for.

Deleting EyeSpy or deleting your EyeSpy account does not necessarily cancel an Apple subscription. You must cancel the subscription through Apple.

9.5 Refunds

Purchases made through Apple are generally administered by Apple.

Refund eligibility and decisions are subject to:

• Apple’s refund process;
• applicable law; and
• any mandatory consumer rights.

Nothing in these Terms limits any refund or cancellation right that cannot lawfully be excluded.

9.6 Trials and introductory offers

If EyeSpy offers a free trial, paid introductory period or promotional price:

• the duration and renewal price will be shown before purchase;
• eligibility may be limited by Apple;
• the subscription may automatically renew unless cancelled; and
• the offer may not be available to previous subscribers.

EyeSpy does not promise that a meaningful profile change will occur during a trial or introductory period.

9.7 Annual subscriptions

Annual subscriptions may offer a lower monthly-equivalent price in exchange for a longer billing commitment.

The full annual amount and billing frequency will be displayed before purchase.

10. Permitted use

EyeSpy grants you a limited, personal, revocable, non-exclusive, non-transferable licence to use the Service for lawful personal purposes in accordance with these Terms.

You may use EyeSpy to organise and receive information about supported public-profile changes.

11. Prohibited use

You must not use EyeSpy to:

• harass, threaten, intimidate or abuse another person;
• facilitate stalking or coercive control;
• target or exploit a child;
• shame, expose or dox another person;
• discriminate against someone;
• make employment, housing, credit, insurance or similar consequential decisions;
• falsely accuse someone of cheating, crime or misconduct;
• bypass private-profile controls;
• access data you are not lawfully permitted to access;
• upload or transmit passwords, session cookies or stolen credentials;
• impersonate another person;
• interfere with the Service;
• circumvent plan limits;
• reverse engineer the Service except where law expressly permits;
• automate searches or scrape EyeSpy without written permission;
• resell EyeSpy data;
• use EyeSpy to create a competing database;
• introduce malware;
• compromise another user’s account; or
• violate applicable law or third-party rights.

We may investigate suspected misuse and suspend or terminate access where reasonably necessary.

12. Reports of misuse and profile-removal requests

If you believe EyeSpy is being used to harass, threaten or unlawfully monitor you, contact:

• support@geteyespy.com
• If a Tracked Profile belongs to you and you want to object to processing or request removal, contact:
• support@geteyespy.com
• https://geteyespy.com/privacy/opt-out
• We may request reasonable proof that you control the relevant profile.

We may retain a minimal suppression record to prevent the profile from being re-added after a valid opt-out.

13. Notifications

If you enable notifications, EyeSpy may send alerts concerning:

• detected profile changes;
• completed or failed checks;
• accounts becoming public or private;
• plan-capacity issues;
• security;
• account administration; and
• subscription status.

Notifications may be delayed, batched, suppressed by your device or unavailable.

You can manage notification permissions through EyeSpy and your device settings.

14. Activity scores and similar summaries

EyeSpy may calculate a score or summary based on observable public activity.

These outputs:

• are informational;
• may use incomplete or delayed data;
• are not professional advice;
• are not evidence of cheating or misconduct;
• are not psychological or behavioural diagnoses; and
• should not be used to make serious decisions about another person.

15. Third-party data and content

EyeSpy may display public usernames, profile images, biographies, posts, tags or other third-party information.

The relevant profile owner or platform may own rights in that information.

EyeSpy does not grant you permission to:

• republish copyrighted content;
• use someone’s image commercially;
• impersonate a profile owner; or
• violate privacy, publicity or intellectual-property rights.

Public content may disappear or change without notice.

16. Intellectual property

EyeSpy, including its:

• software;
• design;
• logo;
• mascot;
• interface;
• databases;
• documentation;
• original text; and
• proprietary technology,
• is owned by or licensed to LUCA FROST.

Except for the limited licence granted by these Terms, no rights are transferred to you.

You may not copy, reproduce, distribute, sell, license or exploit EyeSpy without written permission, except where law permits.

17. Feedback

If you voluntarily provide suggestions or feedback, you allow us to use that feedback without payment or restriction.

This does not transfer ownership of your unrelated intellectual property or confidential information.

18. Availability and changes to the Service

We aim to provide EyeSpy with reasonable care and skill.

However, we may need to:

• maintain the Service;
• change providers;
• alter refresh intervals;
• add or remove features;
• respond to platform changes;
• correct inaccurate data;
• suspend a profile;
• impose reasonable security limits; or
• discontinue part of the Service.

Where a material change adversely affects an active paid subscription, we will act in accordance with applicable consumer law and Apple’s requirements.

We do not guarantee uninterrupted availability.

19. Suspension and termination

You may stop using EyeSpy at any time.

You may request deletion of your EyeSpy account through:

• Settings>Manage Account>Delete Account
• Account deletion and subscription cancellation are separate actions.

We may suspend or terminate an account where we reasonably believe that:

• these Terms have been seriously or repeatedly breached;
• the Service is being used to harass or harm someone;
• there is fraud or a security threat;
• the account is being used unlawfully;
• suspension is required by law or a provider; or
• continued access creates a material risk to EyeSpy or others.

Where appropriate, we will provide notice and an opportunity to appeal unless doing so would create a security, legal or safety risk.

20. Consumer rights

If you are a consumer, you may have mandatory legal rights relating to:

• digital content;
• services supplied with reasonable care and skill;
• subscriptions;
• cancellation;
• refunds; and
• unfair contract terms.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded.

21. Our responsibility to you

We are responsible for foreseeable loss or damage caused by:

• our breach of these Terms; or
• our failure to use reasonable care and skill.

Loss is foreseeable if it was an obvious consequence of our breach or if both you and EyeSpy knew it might happen when you accepted these Terms.

We are not responsible for:

• loss that was not reasonably foreseeable;
• loss caused by inaccurate or incomplete third-party data where we used reasonable care;
• Instagram or another platform changing or restricting access;
• a profile becoming private, deleted or unavailable;
• a notification blocked or delayed by your device;
• your interpretation of a follow, unfollow or other event;
• action you take against another person based on EyeSpy data;
• business or commercial losses arising from personal use of EyeSpy; or
• events outside our reasonable control.

Nothing excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• deliberate wrongdoing; or
• any liability that cannot legally be excluded.

22. Privacy

Our Privacy Policy explains how we process personal information and forms part of your use of the Service.

You can access it at:

• https://geteyespy.com/privacy
• 23. Changes to these Terms
• We may update these Terms to reflect:
• new features;
• changes to subscriptions;
• legal or regulatory requirements;
• security improvements;
• provider changes; or
• changes to the way the Service operates.

If a material change affects an active subscription or your rights, we will provide reasonable notice where required.

Continuing to use the Service after the effective date of an updated version means the updated Terms apply, except where law requires additional agreement.

24. Governing law and disputes

If you are a consumer living in the United Kingdom, these Terms are governed by the law of the part of the United Kingdom where you live, and you may bring proceedings in your local courts.

If you are a consumer elsewhere, you retain the protection of mandatory consumer laws applicable where you live.

Before starting formal proceedings, we encourage you to contact lucafrost123@gmail.com so we can try to resolve the issue.

25. Apple App Store terms

If you downloaded EyeSpy from Apple’s App Store:

• these Terms are between you and LUCA FROST, not Apple;
• Apple is not responsible for operating or supporting EyeSpy;
• Apple has no obligation to provide maintenance or support;
• Apple may provide remedies required under its applicable terms if EyeSpy fails to conform to an applicable warranty;
• LUCA FROST, not Apple, is responsible for claims relating to EyeSpy, subject to applicable law;
• you must comply with applicable third-party terms when using EyeSpy;
• Apple and its subsidiaries are third-party beneficiaries of the provisions applying to Apple-distributed applications; and
• Apple may enforce those provisions against you.

Apple’s Standard Licensed Application End User Licence Agreement also applies to the licence for the iOS application unless a valid custom licence replaces it.

26. Contact

For general questions:

• LUCA FROST
• Support: support@geteyespy.com
• For privacy requests:
• support@geteyespy.com
• For safety reports:
• support@geteyespy.com