EyeSpy support
How can we help?
Start with the answers below, or send a request with the details our support team needs to investigate.
Prefer email?
support@geteyespy.comNever email your password, one-time sign-in code or full payment information.
Common questions
Answers, without the runaround.
How does EyeSpy work?
EyeSpy saves supported Instagram profiles to your private watchlist, creates periodic snapshots and compares complete snapshots to identify newly detected follows and unfollows.
Can EyeSpy access private profiles?
EyeSpy supports public profiles and private profiles that the connected Instagram account is already approved to follow. It cannot bypass private-profile restrictions or access a profile that the connected account cannot already view.
Do I have to connect Instagram?
No. Connecting Instagram is optional and is required only for followed private profiles and insights about your own account. Public-profile features work without it.
How is my Instagram connection protected?
Your Instagram username, password and two-factor-authentication code are entered directly into an Instagram-owned login page. EyeSpy does not read or collect them. The resulting session is stored locally in the iOS Keychain on that device and is not sent to EyeSpy’s backend, analytics providers or logs.
Can EyeSpy act on my Instagram account?
No. Access is read-only: EyeSpy does not follow, unfollow, like, comment, post or send messages.
How often does EyeSpy refresh?
Checks are periodic and are scheduled approximately every 36 hours. They are not real-time, and timing may vary because of availability, provider limits or incomplete results.
How do I add or remove a profile?
Search for a supported username in the app and choose Add to watchlist. A private profile must already be followed by the connected account. Open a saved profile or its watchlist menu to pause or remove it.
How do I restore purchases?
Open the EyeSpy subscription or account-management screen and choose Restore purchases. Use the same Apple account that made the original purchase.
How do I manage or cancel a subscription?
Subscriptions are managed by Apple. Open iOS Settings, tap your name, choose Subscriptions and select EyeSpy, or use the Apple subscription-management link on this site.
How do I delete my account?
In EyeSpy, open Settings (or Manage account from a subscription screen), choose Delete account, confirm the warning and reauthenticate with Apple if requested.
What if Sign in with Apple does not work?
Check your network connection, confirm you are signed in to iCloud, restart EyeSpy and try again. If the error continues, include the exact message in a support request.
Why am I not receiving notifications?
Check EyeSpy’s notification setting in the app and in iOS Settings, confirm Focus mode is not silencing alerts, and reopen EyeSpy so its push token can refresh.
Why is a change missing or delayed?
Results can be delayed, incomplete or unavailable and may not include every change. EyeSpy only compares complete snapshots and may wait for a later check rather than show a partial comparison.
Why is a story unavailable?
Stories expire and can be removed or become unavailable before EyeSpy retrieves or displays them. EyeSpy cannot restore an expired or deleted story, or show a story that is not visible to you.
How do I report inappropriate content or use?
Choose Privacy or safety in the support form and include the relevant username. For an immediate threat, contact local emergency services. EyeSpy is not an emergency service.
How do privacy and suppression requests work?
Submit the privacy request form. EyeSpy may ask the profile owner to place a temporary verification code in the public profile biography before approving suppression or deletion.