EyeSpy support
How can we help?
Start with the answers below, or send a request with the details our support team needs to investigate.
Prefer email?
support@geteyespy.comNever email your password, one-time sign-in code or full payment information.
Common questions
Answers, without the runaround.
How does EyeSpy work?
EyeSpy saves public Instagram profiles to your private watchlist, creates periodic public snapshots and compares complete snapshots to identify newly detected follows and unfollows.
Why are only public profiles supported?
EyeSpy is designed around information that is publicly available. It does not ask for Instagram credentials and does not support private profiles.
How often does EyeSpy refresh?
Refreshes are scheduled approximately every 36 hours. Timing is approximate and may vary because of public availability, provider limits or incomplete results.
How do I add or remove a profile?
Search for a public username in the app and choose Add to watchlist. Open a saved profile or its watchlist menu to pause or remove it.
How do I restore purchases?
Open the EyeSpy subscription or account-management screen and choose Restore purchases. Use the same Apple account that made the original purchase.
How do I manage or cancel a subscription?
Subscriptions are managed by Apple. Open iOS Settings, tap your name, choose Subscriptions and select EyeSpy, or use the Apple subscription-management link on this site.
How do I delete my account?
In EyeSpy, open Settings (or Manage account from a subscription screen), choose Delete account, confirm the warning and reauthenticate with Apple if requested.
What if Sign in with Apple does not work?
Check your network connection, confirm you are signed in to iCloud, restart EyeSpy and try again. If the error continues, include the exact message in a support request.
Why am I not receiving notifications?
Check EyeSpy’s notification setting in the app and in iOS Settings, confirm Focus mode is not silencing alerts, and reopen EyeSpy so its push token can refresh.
Why is a change missing or delayed?
Results can be delayed, incomplete or unavailable and may not include every change. EyeSpy only commits complete public snapshots and may wait for a later refresh rather than show a partial comparison.
Why is a story unavailable?
Public stories expire and can be removed or become unavailable before EyeSpy retrieves or displays them. EyeSpy cannot restore an expired or deleted story.
How do I report inappropriate content or use?
Choose Privacy or safety in the support form and include the relevant public username. For an immediate threat, contact local emergency services. EyeSpy is not an emergency service.
How do privacy and suppression requests work?
Submit the privacy request form. EyeSpy may ask the profile owner to place a temporary verification code in the public profile biography before approving suppression or deletion.